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Full-Time 5 days/week

Mon-Thurs 8:30am-5:30pm;

Fri 8:30am-3:30pm

Competitive compensation and benefits, including $1,500 sign-on bonus for full-time!

Health Insurance - 401K Retirement Plan - 4% Company Match - In-House Dental Benefit - Disability Insurance - Life Insurance - Accident Insurance - Vision Insurance - Team Outings & Events - CE Courses - Paid Holidays - Paid Time Off

Core Focus:

Best in Care for Oral Health

Our Niche:

We strengthen and improve the connection between our patients’ smiles and their overall health & well-being.

Core Values:

• Compassion
• Excellence
• Integrity
• Teamwork
• ‘17 over 47’- It takes 17 muscles to smile and 47 to frown. We choose to smile at work, and we aspire to generate smiles on our patients each day. We hope that the smiles also result in a strong work-life balance – when we smile at work, we hopefully smile after work too!

POSITION SUMMARY: The scope of work encompasses a variety of clinical duties which promote effective and efficient operation of the practice and fosters favorable public relations with patients, staff, dentists of the practice and all external customers.

KEY RESPONSIBILITIES:

• Set up rooms for all operative procedures
• Turn over room in efficient manner
• Seat patients and obtain consents
• Stock/restock room with instruments prior to each procedure
• After each patient, sterilize operatory and instrumentation according to OSHA / CDC standards
• Be aware of schedule changes, and other procedures progress in order to prioritize actions
• Utilize office equipment by taking and scanning films
• Assist hygienists by charting with accuracy and speed
• Assist Dentist during dental treatment procedures
• Perform lab duties such as pouring models and fabricating whitening trays
• Able to send cases to dental labs, properly enter into software with accurate return date giving enough time for proper turn around. Maintain CPR Certification

Wilmington Family Dental takes great pride in employing the best in our field; our commitment is to grow and develop our team members to their full potential while providing an outstanding patient experience.

We are a well-established, high tech, family practice that focuses on quality care and personal attention.

We are proud to offer competitive pay, a robust benefits package and a great team bonus program!

POSITION SUMMARY: The scope of work encompasses a variety of clinical duties which promote effective and efficient operation of the practice and fosters favorable public relations with patients, staff, dentists of the practice and all external customers.

KEY RESPONSIBILITIES:

• Set up rooms for all operative procedures
• Turn over room in efficient manner
• Seat patients and obtain consents
• Stock/restock room with instruments prior to each procedure
• After each patient, sterilize operatory and instrumentation according to OSHA / CDC standards
• Be aware of schedule changes, and other procedures progress in order to prioritize actions
• Utilize office equipment by taking and scanning films
• Assist hygienists by charting with accuracy and speed
• Assist Dentist during dental treatment procedures
• Perform lab duties such as pouring models and fabricating whitening trays
• Able to send cases to dental labs, properly enter into software with accurate return date giving enough time for proper turn around. Maintain CPR Certification

BASIC QUALIFICIATIONS:

• High School Diploma
• Graduate of dental assistant program or on job training
• X-ray certification
• Active CPR Certificate

PREFERRED QUALIFICATIONS:

• 1+ Years professional experience
• MA Dental Assisting License

THIS ROLE IS PERFECT FOR:

• Someone who is a team player
• Someone with who takes pride in their work
• Someone who has a growth mind-set
• Someone who is internally motivated
• Someone who wants to create an exceptional patient experience
• Someone who sees the true value in dentistry and the services we provide

APPLY NOW!

Full-Time - 4 days/week - Mon-Thurs.

Core Focus:

Best in Care for Oral Health

Our Niche:

We strengthen and improve the connection between our patients’ smiles and their overall health & well-being.

Core Values:

• Compassion
• Excellence
• Integrity
• Teamwork
• ‘17 over 47’- It takes 17 muscles to smile and 47 to frown. We choose to smile at work, and we aspire to generate smiles on our patients each day. We hope that the smiles also result in a strong work-life balance – when we smile at work, we hopefully smile after work too!

Position Summary:

The Office Manager manages the day-to-day functions and staff of the practice. This includes but is not limited to; acting as a liaison between patients and practitioners, maximize patient scheduling and flow, monitor insurance processing, collections, and AR.

This position actively promotes effective and efficient operation of the practice while meeting or exceeding financial goals of the practice and/or the company. The Practice Administrator fosters favorable public relations with patients, parents, staff, dentists of the practice and all external customers.

KEY RESPONSIBILITIES:

• Manages day to day activities and staff of the practice.
• Acts as liaison and provides support to dentists and staff.
• Assures maximized collection on daily basis.
• Monitors AR on a weekly basis.
• Keeps credit balances at minimum.
• Manages workflow to assure smooth and efficient patient flow.
• Assures compliance with company policies.
• Oversees inventory control management of supplies – dental and front office.
• Ability to evaluate team members and perform employee reviews with input from the dentist(s).
• Understands disciplinary/discharge policy.
• Ensures adherence to OSHA standards for safety and infection control.
• Assures compliance with all HIPAA regulations.
• Assures appropriate documentation of any patient complaint or incident and works to resolve issues following management policies. Informs Director of Operations of such.
• Attends seminars/training that are applicable to practice and leadership development.
• Handles all staff issues, complaints and concerns in a timely and confidential manner.
• Develops team meeting agenda and runs meeting on a monthly basis.
• Provides training for clerical staff and front desk as appropriate.
• Completes required reports in timely manner; understand content and has ability to address issues.
• Motivates, communicates, and provides a positive environment in which all employees find job satisfaction.
• Communicates frequently with Director of Operations on status of all practice functions (especially financial) and issues.
• Notifies HR Director and Director of Operations of employee issues.
• Performs all duties as requested by dentist and/or corporate management.
• Assures productive, full schedules for each provider.
• Oversees appropriate entry and scheduling of treatment plans.
• Assures recall/reactivation efforts.
• Monitors unscheduled treatment and assures attempts at scheduling patient.
• Assures accurate daily deposit; make bank deposit.
• Performs payroll duties and tracks team member benefit hours.

BASIC QUALIFICATIONS:

• High School diploma
• Business courses and understanding of accounting principles.
• Five (5) years of dental office experience.
• Dental management software experience. EagleSoft preferred.
• Dental Insurance experience
• Human resource knowledge

Clerical/Office Skills: PC w/Word or WordPerfect, email, typing, filing, ability to perform research to resolve problems.

Communication: Written & verbal skills required, answers telephone, email, able to fax/scan reports.

*Bilingual/Fluent in Spanish strongly preferred.

THIS ROLE IS PERFECT FOR:

• Someone who is an effective leader and can provide support to their team and the organization
• Someone with who takes pride in their work
• Someone who has a growth mind-set
• Someone who is internally motivated
• Someone who wants to create an exceptional patient experience
• Someone who sees the true value in dentistry and the services we provide

APPLY NOW!

Status: Full-time, Non-Exempt

Position Overview:

The Dental Hygiene Director will oversee and manage all aspects of the dental hygiene
department, ensuring the highest quality of patient care and professional development for dental
hygiene staff. This role is responsible for maintaining operational efficiency, developing
departmental policies and protocols, leading hygiene team training, and supporting clinical and
administrative functions. The Dental Hygiene Director plays a crucial role in promoting oral
health within the practice by strengthening the existing periodontal protocol that makes our
group unique. The Dental Hygiene Director also works to ensure there is complete compliance
with all applicable state and federal regulations concerning dental hygiene practice and patient
care.

Key Responsibilities:

• Leadership and Team Management:
• Lead, supervise, and mentor a team of dental hygienists, providing guidance and support for professional growth.
• Conduct regular performance evaluations, implement feedback, and foster a positive,
collaborative work environment.
• Develop and maintain staff schedules, ensuring optimal coverage and efficiency across all shifts.
• Organize and lead regular departmental meetings to discuss patient care, departmental goals, and best practices.
• Act as a liaison between the dental hygiene team and other departments, ensuring seamless coordination.

Patient Care Oversight:

• Ensure that all patients receive top-tier preventive care, including cleanings, screenings, and education about oral hygiene practices.
• Monitor and evaluate the clinical performance of dental hygienists to maintain the highest level of patient care.
• Oversee patient treatment planning, especially for those requiring specialized care or
complex procedures.
• Develop and implement patient education programs to improve oral health outcomes.

 Operational Management:

• Maintain and improve the workflow, efficiency, and effectiveness of the dental hygienedepartment.
• Apply updates and revisions to periodontal protocol for hygienists to ensure best
standards of care are being met
• Establish and enforce infection control policies and procedures in accordance with
OSHA, CDC, and state regulations.
• Ensure compliance with all applicable state and federal regulations concerning dental
hygiene practice and patient care.
• Coordinate and ensure appropriate dental supplies are available and stocked,
collaborating with the office manager and purchasing team.

Quality Assurance and Performance Improvement:

• Track and monitor departmental performance through metrics such as patient satisfaction, treatment outcomes, and hygiene production.
• Implement and oversee quality improvement initiatives aimed at optimizing patient care and enhancing team performance.
• Conduct regular audits of patient records to ensure accurate documentation and compliance with professional standards.

Training and Professional Development:

• Design and implement ongoing training programs to enhance staff skills and knowledge, staying current with new techniques, technologies, and regulatory changes in dental hygiene practice.
• Facilitate continuing education opportunities and encourage professional certifications for hygiene team members.
• Stay updated on the latest research and trends in dental hygiene to incorporate evidencebased practices into the department.

Administrative Duties:

• Assist in the preparation of the department’s annual budget, monitoring expenses and ensuring cost-effective operations.
• Collaborate with the leadership team to plan and implement strategic initiatives for the practice.
• Prepare and submit reports on departmental performance, including staff performance, patient outcomes, and financial metrics.

Education:
• Bachelor’s degree in Dental Hygiene (or equivalent) required; Master’s degree in a
related field preferred.
• Licensed as a Registered Dental Hygienist (RDH) in [State] with a valid state license.

Experience:

• Minimum of 5 years of clinical experience as a dental hygienist, with at least 2 years in a leadership or supervisory role.
• Strong knowledge of dental hygiene procedures, dental instruments, sterilization
techniques, and oral health education.
• Previous experience in managing a team and overseeing departmental operations is
highly preferred.

Skills:

• Excellent leadership, communication, and interpersonal skills to effectively manage and motivate a team.
• Strong organizational and time management skills with the ability to handle multiple
priorities and tasks.
• Ability to analyze and solve complex problems related to patient care and departmental operations.
• Proficiency in dental practice management software and Microsoft Office Suite (Excel, Word, PowerPoint)

Physical Requirements:

• Ability to stand, walk, and sit for extended periods.
• Manual dexterity to perform dental hygiene procedures.
• Ability to lift and carry up to 25 pounds of dental equipment and supplies.

Work Environment:

• This position will be based in a dental office environment.
• Occasional evening or weekend work may be required for meetings, training, or specialprojects.

Compensation & Benefits:

• Competitive salary commensurate with experience.
• Health, dental, vision, accident, disability, and life insurance.
• Paid time off (PTO) and holidays.
• Continuing education allowance.
• Retirement savings plan (401k).

How to Apply:
Interested candidates should submit their resume and cover letter to [email protected] or apply via https://workwelldentalmanagement.com/join-our-team/. We are an equal opportunity employer and encourage candidates from diverse backgrounds to apply.

This job description is intended to provide a general overview of the duties and responsibilities of the Dental Hygiene Director role. Specific tasks may vary depending on the needs of the practice.